Refund policy
Last updated: July 2026 · Applicable to customers in the United Arab Emirates
1. Return window
1.1. You have 30 days from the date you receive your item to request a return. Devices purchased more than 30 days prior are not eligible for return under this policy.
2. Condition requirements
2.1. To be eligible for a return, the item may have been opened, but must be complete. This means:
- All accessories, cables, manuals and documentation are included
- The original packaging is included
- The product is in the same functional condition in which it was received
2.2. You will also need the receipt or proof of purchase.
2.3. If the returned product is damaged beyond normal inspection, has been altered, or is incomplete, a partial refund may be applied or the return may be rejected.
3. How to request a return
3.1. Returns are requested by email only. Contact:
yasmina-uae@assraljawal.com
3.2. Include your order number and the reason for return.
3.3. Follow the instructions provided by our team. If your return is accepted, we will send instructions on how and where to send your package.
3.4. Items returned without a prior accepted return request will not be accepted.
4. Return shipping costs
4.1. Where the item is faulty, damaged on arrival, or not what you ordered, we bear the cost of return delivery.
4.2. Original delivery charges paid on the outbound order are not refunded.
5. Damaged, defective or incorrect items
5.1. Please inspect your order on receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.
5.2. Report defective or damaged items within 7 days of receipt, including clear photographs or video to allow faster assessment.
6. Inspection and refund process
6.1. Inspection is completed within 3–6 working days after we receive the returned product.
6.2. We will notify you once we have received and inspected your return and let you know whether the refund was approved.
6.3. Once approved, the refund is issued to the original payment method used for the purchase.
6.4. Once approved, refunds are issued to the original payment method within 10 business days. Refunds typically reflect within 10–15 business days depending on your bank. Your bank or card issuer may require additional time to post the refund to your account.
6.5. If more than 15 business days have passed since your refund was approved and you have not received it, please contact yasmina-uae@assraljawal.com.
7. Exchanges
7.1. To exchange an item, return the original product and place a new order once the return has been approved.
8. Subscription fees
8.1. Yango Play subscription fees are not refundable under this policy. Returning a device does not cancel an active subscription and does not entitle you to a refund of subscription fees already paid.
9. Chargebacks and payment disputes
9.1. If a product has been delivered and payment is subsequently reversed through a bank dispute, you must either return the product or complete the payment.
9.2. We reserve the right to take appropriate action in such cases, including recovery of the goods or the outstanding amount.
10. Statutory rights
10.1. Nothing in this Refund Policy limits your statutory rights as a consumer under applicable UAE consumer protection laws. Where this policy conflicts with those rights, your statutory rights prevail.
10.2. If you are not satisfied with the resolution of a complaint, you may refer the matter to the UAE Ministry of Economy (Consumer Protection Department).
